Can I request for a return and exchange?
Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances for which the goods may be exchanged: Manufacturing defects; Items damaged during delivery; or. Non-conforming items delivered. For exchange, please return it within 7 days of receiving your order.1. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
2. A final inspection will be done to ensure all items are in their original condition before processing your returns
3. You will be responsible for paying for your own shipping costs for returning your item. If the returns item do not meet our policy will not be accepted and will be returned to you at your cost.
4. Please take note that exchange need to wait for another approx. 30-40 days to receive the product. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact us at levein.uk@gmail.com to request for a return.
My request for return was declined, how can I get my item back?
Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to ship the item(s) back to you will be borne by you.
Need help?
Email
levein.uk@gmail.com
Customer Service operating hours :
Monday – Friday 0930 to 1800 (GMT +8).
Closed on Saturday Sunday and Public Holidays.